Refund Policy

At Viewbot.tv, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be granted. By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of and subject to our Terms of Service. Due to the digital nature of our services, all sales are generally considered final. However, we understand that exceptional circumstances may occur, and we handle refund requests on a case-by-case basis as outlined in this policy.

Refunds may be considered in the following circumstances: • The service was completely non-functional due to verified technical issues on our end • Duplicate charges occurred for the same subscription period • You cancelled your subscription before activation and no resources were consumed • A verified billing error resulted in an incorrect charge • You demonstrably did not receive the service tier you purchased To be eligible for a refund, you must: • Submit your refund request within 7 days of the original transaction • Provide your account email and transaction details • Not have violated our Terms of Service • Not have previously received a refund on your account

THE FOLLOWING SITUATIONS ARE NOT ELIGIBLE FOR REFUNDS: • Change of mind or no longer wanting the service • Third-party platform actions (account bans, suspensions, or restrictions on Twitch, Kick, or other platforms) • Violation of our Terms of Service resulting in account termination • Partial or full use of the service during the billing period • Results that differ from your expectations (we do not guarantee specific outcomes) • Failure to cancel before an automatic subscription renewal • Chargebacks initiated without first contacting our support team • Requests submitted more than 7 days after the original purchase • Purchases made during promotional periods with clearly stated no-refund terms • Requests from accounts with a history of refund abuse IMPORTANT: We explicitly do not provide refunds for consequences arising from third-party platform terms of service violations. Using our services may carry risks on streaming platforms, and you accept full responsibility for these risks as stated in our Terms of Service.

To request a refund, please follow these steps: STEP 1: CONTACT SUPPORT Reach out to our support team through the live chat on our website or your account dashboard. Provide: • Your account email address • Transaction ID or payment reference • Date of purchase • Reason for refund request • Any relevant screenshots or documentation STEP 2: REVIEW PERIOD Our team will review your request within 3-5 business days. We may contact you for additional information if needed. STEP 3: DECISION You will receive an email notification with our decision. If approved, we will process the refund using the original payment method. STEP 4: PROCESSING TIME Approved refunds are typically processed within 5-10 business days. The actual time for funds to appear in your account depends on your payment provider and may take additional time.

In some cases, we may offer a partial refund at our discretion: • If only a portion of the service was affected by technical issues • If you used the service for part of the billing period before requesting cancellation • If we determine that a partial refund is appropriate based on the circumstances Partial refund amounts are calculated based on: • The unused portion of the subscription period • The extent of service disruption or issues experienced • The type of service purchased We reserve the sole right to determine whether a partial refund is appropriate and the amount of any such refund.

CANCELLING YOUR SUBSCRIPTION: • You may cancel your subscription at any time through your account dashboard • Cancellation takes effect at the end of your current billing period • You will retain access to the service until the end of the paid period • No refunds are provided for the remaining time in your current billing period AUTOMATIC RENEWALS: • Subscriptions automatically renew unless cancelled before the renewal date • You will receive a reminder email before renewal (if email notifications are enabled) • You are responsible for cancelling before renewal if you do not wish to continue • We do not provide refunds for renewals if you forgot to cancel FAILED PAYMENTS: • If a renewal payment fails, your subscription may be suspended • You will have a grace period to update your payment information • If payment is not received, your subscription will be cancelled

CHARGEBACK POLICY: We strongly encourage you to contact our support team before initiating a chargeback or payment dispute with your bank or payment provider. If you initiate a chargeback without first attempting to resolve the issue with us: • Your account will be immediately suspended • You will be banned from creating future accounts • We reserve the right to pursue all available legal remedies • We may report fraudulent chargebacks to relevant authorities and fraud prevention services Fraudulent chargebacks are theft and will be treated as such. We maintain detailed records of all transactions and service usage that may be provided to payment processors and financial institutions. DISPUTE RESOLUTION: If you believe you are entitled to a refund, please contact us first. We are committed to resolving issues fairly and promptly. Most disputes can be resolved through direct communication.

We understand that exceptional situations may arise. The following may be considered on a case-by-case basis: • Documented medical emergencies • Unauthorized account access (with supporting evidence) • Service outages lasting more than 48 consecutive hours • Other extraordinary circumstances at our sole discretion For special circumstances, please contact our support team with full documentation. We will review each case individually and make a determination based on the specific facts and circumstances. Note: Consideration of special circumstances does not guarantee a refund will be granted. All decisions are made at our sole discretion.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. • The "Last Updated" date at the top of this policy indicates when it was last revised • Your continued use of our services after any changes constitutes acceptance of the modified policy • For active subscriptions, the policy in effect at the time of purchase will apply to that transaction • We encourage you to review this policy periodically If we make material changes to this policy, we may notify you through your account email or through a notice on our website.